Healthcare FAQ
Wellness Center FAQ
FREE HEALTHCARE FOR YOU + YOUR FAMILY
at the TCSIG Wellness Center
1174 Live Oak Blvd, Yuba City(530) 822-5500
Monday-Friday 8:00am to 7:00pm
Saturday 9:00am to 3:00pm
THE PATIENT PORTAL
Through the Patient Portal via the healow app, you can:
- Ask questions of providers, nurses, and staff members
- Review selected medical records, notes, labs, diagnostic results
- Request prescription refills, referrals, and appointments via message
- Access virtual office visits
…All from the comfort of your home, whenever it is convenient for
you!
Download the Healow app today to take an active role in managing
your health care.
TCSIG Wellness Center FAQ’s
WHAT ARE THE BENEFITS OF USING THE TCSIG WELLNESS
CENTER?
Cost savings to you – Use of the Wellness Center is FREE to
TCSIG members and their covered dependents. This means you do
not have to pay a copay, deductible, or coinsurance.
Cost savings to everyone – Our Wellness Center is projected to
reduce costs of the TCSIG Medical plans, which means lower
premium increase over time.
Convenience – The Center is open Monday through Friday,
8:00 AM to 7:00 PM and Saturday 9:00 AM to 3:00 PM. Occasional
walk-ins for acute care can be accommodated, but if you are
not well, please call the office at (530) 822-5500 to schedule
your appointment. It will minimize your discomfort and the
spread of germs by making an appointment and waiting for your
scheduled time.
WHAT IF I NEED A REFERRAL TO A SPECIALIST?
We will work closely with you in selecting the highest quality specialist available to meet your unique needs.
DO YOU ACCEPT WALK-IN PATIENTS?
Yes, however we prefer to have you call (530) 822-5500 to set an appointment.
WHO CAN BE SEEN AT THE TCSIG WELLNESS CENTER?
Any TCSIG member or covered family member may receive care from the Wellness Center.
WHAT DO I NEED TO PROVIDE AT THE TIME OF SERVICE?
Center staff will determine your eligibility at the time of your visit. They will need to see your medical identification card and a photo ID for verification purposes.
WHAT SERVICES ARE PROVIDED BY THE WELLNESS CENTER?
- Preventative Care – Health risk assessments and follow-up visits, wellness coaching, vaccinations, routine annual physicals, well-woman exams, birth control, in-house lab screening (anemia, diabetes, thyroid, and cholesterol).
- Acute Care – Colds, flus, infections, sore throats, cuts, sprains, muscle and joint pain.
- Disease Management – Diabetes, high cholesterol, high blood pressure, asthma, and allergies.
- Weight Loss
- Wound Care Management
WHAT SERVICES DO YOU NOT PROVIDE?
Chronic pain management or psychiatric services is not provided.
DO YOU PROVIDE ANY LAB SERVICES OR DIAGNOSTIC
SERVICES?
Outside of the in-house labs mentioned above, we refer out to diagnostic centers in the area as needed. Any lab service where blood is drawn in the Wellness Center but sent out to a diagnostic center is provided at no cost to the patient.